Reviewing The Issues Of Software Systems Information Technology Essay

Reviewing The Issues Of Software Systems Information Technology Essay In this paper I am particularly focus on the issue of failure in relation to that group of software systems known as information systems. Then I am going to discuss two well-known cases that of the London ambulance service computer-aided dispatch system (L ) project and The London stock exchange (TAURUS) project, and describe strong failure factors of information systems failure. My purpose is also to use the generic material on IS failure and the specific details of this particular case study to critique the issues of safety, Literature review Like most computing professionals in the UK we were aware of the failure, using this term broadly, of the computer aided dispatch (CAD) system deployed by the London Ambulance Service (LAS) in, or shortly after, For orientation a short sketch of the report follows. There have been a number of other analyses of the LAS CAD system failure of which Mellor (1994) is probably the most useful. The London Ambulance System Disaster, 1992 Overview The basic functionality of the intended LASCAD system was as follows: British Telecom (BT) operators would route all 999 calls concerning medical emergencies as a matter of routine to LAS headquarters (HQ) in Waterloo. 18 HQ receivers were then expected to record on the system the name, telephone number and address of the caller, and the name, destination address and brief details of the patient. This information would then be transmitted over a local area network to a locator. The system was lightly loaded at start-up on 26 October 1992. Any problems, caused particularly by the communications systems (such as ambulance crews pressing the wrong buttons, or ambulances being radioed in black spots), could be effectively managed by staff. However, as the number of ambulance incidents increased, the amount of incorrect vehicle information recorded by the system increased. This had a knock-on effect in that the system made incorrect allocations on the basis of the information it had. For example, multiple vehicles were sent to the same incident, or the closest vehicle was not chosen for dispatch. As a consequence, the system had fewer ambulance resources to allocate. The system also placed calls that had not gone through the appropriate protocol on a waiting list and generated exception messages for those incidents for which it had received incorrect status information. Indeed, the number of exception messages appears to have increased to such an extent the staf f were not able to clear the queue. It became increasingly difficult for staff to attend to messages that had scrolled off the screen. The increasing size of the queue slowed the system. Factors Contributed to Such a Disaster Managerial failure Technical failure Human failure Managerial failure LAS management ignored or chose not accept advice provided to it from many sources outside of the service on the time table or the high risk of the comprehensive systems requirement The project did not show, or discuss with, the LAS Board independence references on the lead CAD contractor, that raised doubts on their ability to handle such a major project The LAS boards were given a misleading impression, by the project team of the previous experience of the lead contractor in emergency service system In awarding the contract for CAD to a small software house, with no previous experience of similar systems, LAS management were taking higher risk Project management throughout the development and implantation process was inadequate and at times ambiguous. A major system integration project such as CAD requires full time. Professional, experienced project management, this was lacking There was incomplete ownership of the system by the majority of it users. The many problems identified with many of the system components over the preceding months had installed an atmosphere of system destruct in which staff expected system to fail rather than willing it to succeed LAS board and RHA management, whilst realizing that there were continuing problems with the implementation of CAD, consistently accepted assurances from executive directors that problems were being rectified and that successful implementation would be achieved at no time was a full independent review commissioned of the true state of the project Technical failure LAS fail to follow the PRINCE project Management Method in the set up and operation of an information Technology (IT) executive committee, project board, project management team and project assurance team: London Ambulance Service The CAD system relied on near perfect information on vehicle location and status being available to it at all times. The project team failed to appreciate fully the impact that a higher level of imperfection would have on the system The system was not fully tested to a satisfactory level of quality and resilience before full implementation on 26 October 1992 On 26 and 27 October 1992 the computer system itself did not fail in a technical sense. Response times did on occasions become unacceptable, but overall the system did what it had been designed to do. However, much of the design had fatal flaws that would, and did, cumulatively lead to all of the symptoms of systems failure On 4 November 1992 the system did fail. This was caused by a minor programming error that caused the system to crash The automatic change over to the backup system had not been adequately tested, those the whole system was brought down Human failure Training provided to CAD staff and to ambulance crews was incomplete and inconsistent LAS management consultancy attributed CAD problems to willful misuse of the system by some ambulance crews. There is no direct evidence of this, but the circumstantial evidence that does exist indirect to the Inquiry Team that it would have been only one of the many contributory factors that led to the CAD failure In the period leading up to an including 26 and27 October 1992 there were insufficient control assistants taking emergency call. This contributed to an unacceptable level of calling times. This has since been rectified Conclusion Failure was due to a complex mix of factors Participation alone is not sufficient but helps! Expectation of failure plays a part does not meet the needs of the stakeholders Systems should strive to meet the shared goals needs of the different stakeholders LONDON STOCK EXCHANGE (TAURUS) FAILURE Introduction The London stock exchange is one of the largest stock exchanges in the world with numerous foreign listings as well as British organizations In 1989 the London Stock Exchange (LSE) put forward a proposal for a computerized system to ensure that share certificates and cash changed hands between the interested parties after the trading transaction; implicit in this was the dematerialization of stock certificates. It was a big project with hundreds of staff contracted in and lots of external pressures from various different stakeholders. The initial goals of the system were 4 folded. Competitive Efficiency Cost Service What TAURUS Team did wrong? Lack of executive and stakeholders support Based on the problems encountered it seem that the project manager was not that experience Have a large expanding scope Went ahead with the implementation of a system with lack of user and stakeholders commitment. Lack of skilled resources and clear complete specs. Reason for TAURUS Collapse Poor monitoring and controlling Monitoring a project work includes collecting, measuring, and disseminating performance information. If TAURUS management had good monitoring and control practices they would have known when they project was not meeting project objectives Poor management of the nine project management knowledge areas Knowledge Areas TAURUS project managers managed the nine project management knowledge areas poorly Scope: If they had managed the scope of the project effective the huge scope creep would not have been encountered. Cost: If this was managed effectively the project would not have gone over budget 100% Time: If this area had been manage effective the project would not have had a schedule overrun by 100% Quality: If the quality area of the system was manage properly the specification was have been clear and complete Risk: If the risk had been managed effectively they might have been able to abundant the project earlier. Communication: If communication was managed all changes and delay would be communicated in a timely. Human resources: skilled resources would be acquired and utilized. Integrated Change Control If TAURUS had an integrated change control they might have been able to influence the factors that create changes to ensure that changes are beneficial and control the scope of the project. Changes would be communicated to top management and steering committee in a timely manner and they would be able to manage these changes as they occur because change control is a critical success factors. Project Management Issues Poor Management of triple constraints SCOPE TAURUS managers failed to control and monitor the scope of the project TIME Management failed to define maintain and utilize clear timetables with small milestones COST Management failed to maintain and track change to the project budget Additionally, the budget and time constraints of the projects were seen to be a differentiator to their success. Goulielmos (2003) states that of the four concepts of failure in Information Systems is process failure where the project over runs its budget or time constrictions. TAURUS did both incurring increasing media attention and scrutiny, which led to an increase in pressure on the project team (Head, 2001). Conclusion Throughout the project there were several warning signs that were missed. The project completion date was delayed 100% Constantly changing requirements Project not being accepted by major stakeholders Incomplete specifications 100% over cost. Fragmentation of the project (components to work together) Appraisal of leading system development methodologies Waterfall Model This is the most common and classic of life cycle models, also referred to as a linear-sequential life cycle model.   It is very simple to understand and use.   In a waterfall model, each phase must be completed in its entirety before the next phase can begin.   At the end of each phase, a review takes place to determine if the project is on the right path and whether or not to continue or discard the project.   Unlike what I mentioned in the general model, phases do not overlap in a waterfall model. Waterfall Life Cycle Model Advantages Simple and easy to use. One of the main advantages of the waterfall model is its simplicity. It is conceptually straightforward and divides the large task of building a software system into a series of cleanly divided phases, each phase dealing with a separate logical concern. It is also easy to administer in a contractual setup-as each phase is completed and its work product produced, some amount of money is given by the customer to the developing organization. The project management stakeholders are forced to correctly define the business requirements documentation (BRD) and the project management requirements. At the sometime the developers are forced to understand these thoroughly before they start writing the software requirements specification (SRS), high level design and code. It essentially requires documentation at every stage. This gives better understanding of the requirements, the logic of the codes and tests that were conducted on the software.   Disadvantages The project scope statement needs to be detailed in infinite depth from the start because changes are not possible when using waterfall methodology. This is because the only way to amend something which has been already developed is to go back and start again. This will cause huge problems on projects where the project sponsors are indecisive and quickly causes scope creep. Project communications with the client are extremely limited being either at the beginning or at the end of the development. In between, there is no way in which one can get feedback or potentially clarify any confusion over what the requirement actually means. The knock on effect is that it is up to the project team to make the key decisions on what requirements can be developed within the timeframes required, and what is developed later in a later deployment release by project planning in teams. This not only increases the overall time required to develop the software but also means that despite the teams best efforts, the customer may still be extremely unhappy with the end product delivered. Key team members stay idle for long durations. You see Waterfall does not operate on a matrix basis which makes project resource management an extremely rigid activity. Basically those allocated to the project stay on it until that phase is over. This as we can imagine, has a direct knock on effect on the project budget. It is a very inflexible method which does not entertain any change in requirements and which makes any subsequent functionality changes required extremely difficult and expensive to implement. As such the fast pace of changing requirements determined makes this methodology difficult to use and calls for more quick methods of software development such as agile methodology. Prototyping Model This is a cyclic version of the linear model. In this model, once the requirement analysis is done and the design for a prototype is made, the development process gets started. Once the prototype is created, it is given to the customer for evaluation. The customer tests the package and gives his/her feed back to the developer who refines the product according to the customers exact expectation. After a finite number of iterations, the final software package is given to the customer. In this methodology, the software is evolved as a result of periodic shuttling of information between the customer and developer. This is the most popular development model in the contemporary IT industry. Most of the successful software products have been developed using this model as it is very difficult to comprehend all the requirements of a customer in one shot. Advantages For example, design documents, a test plan, and a test case specification are not needed during the development of the prototype. Another important cost-cutting measure is to reduce testing. Because testing consumes a major part of development expenditure during regular software development, this has a considerable impact in reducing costs. By using these types of cost cutting methods, it is possible to keep the cost of the prototype to less than a few percent of the total development cost. Overall, prototyping is well suited for projects where requirements are hard to determine and the confidence in the stated requirements is low. In such projects where requirements are not properly understood in the beginning, using the prototyping process model can be the most effective method for developing the software. It is also an excellent technique for reducing some types of risks associated with a project. Agile Methodology Agile methodology is an approach to project management, typically used in software development. It helps teams respond to the unpredictability of building software through incremental, iterative work cadences, 10 Key Principles of Agile Software Development, Active user involvement is imperative 2. The team must be empowered to make decisions 3. Requirements evolve but the timescale is fixed 4. Capture requirements at a high level; lightweight visual 5. Develop small, incremental releases and iterate 6. Focus on frequent delivery of products 7. Complete each feature before moving on to the next 8. Apply the 80/20 rule 9. Testing is integrated throughout the project lifecycle test early and often 10. A collaborative cooperative approach between all stakeholders is essential IT/IS Projects Fail. And How Agile Principles Help Common cause of failure How agile helps Project Initiation Planning Issues Poor definition of project scope and objectives Agile projects also benefit from clear definition of scope and objectives, even though details are allowed to emerge throughout the development. Insufficient time or money given to project If only agile could solve this! Long or unrealistic timescales; forcing project end dates despite best estimates Agile projects encourage short and regular iterations, developing the software and delivering working product in small bite size pieces. Technical Requirements Issues Poor or no requirements definition; incomplete or changing requirements Agile projects expect requirements to be incomplete and changing. Thats the nature of software. Instead of resisting this, agile projects provide for it by allowing requirements are allowed to emerge and evolve. Requirements being produced on a feature-by-feature basis, just in time to be developed, help with definition because it breaks this intensive task into small pieces instead of being a mammoth effort up front. Unfamiliar or changing technologies; lack of required technical skills Agile methods dont help directly with this issue, although can help to surface such issues early, and make them visible. Stakeholder Management Team Issues Inadequate visibility of project status Agile projects provide clear visibility of measurable progress on a daily basis. Project team members lack experience and do not have the required skills Agile principles may help to surface such issues early, as they may well be evident in early iterations of the software. Frequent delivery of iterations and continuous testing can help to mitigate this risk when it might otherwise go unnoticed until much later in the project. Poor collaboration, communication and teamwork Close cooperation and collaboration between all stakeholders is essential. Project Management Issues Weak ongoing management; inadequately trained or inexperienced project managers Agile methods and principles are just management tools. A fool with a tool is still a fool! Ineffective time and cost management Daily visibility of measurable progress. Conclusion The most Causes for Software Projects to fail Changes in Requirements Classical Software Development life cycles assume that the requirements are fixed at the beginning of the project, Customer only sees the product at the end of the software development, Customer is not aware of the current status of the Software Development. This happens due to changes in the Business environment, as the customer uses a software module, he/she will see new features that are necessary All modern software development methodologies (such as Agile) encourage shorter iterations, usually iterations are measured in weeks, and the developers demo the new features during the meetings with the customer at the end of each iteration. The customer can provide valuable feedback that will ensure that the software developed will meet the customers actual requirements.

Explain Why Cultural Diversity Is Important In A College Education :: essays research papers

Explain Why Cultural Diversity Is Important In A College Education   Ã‚  Ã‚  Ã‚  Ã‚  I come from a small town. Hannibal, MO, the boyhood home of Mark Twain, is described its claim to fame as â€Å"a sleepy town drowsing.† Most surely he has never been more accurate, for this small enchanted river town has never awakened total equality.   Ã‚  Ã‚  Ã‚  Ã‚  It is a town full of ignorance, where nobody has ever thought twice of sharing and spreading their sly comments and idiotic judgements to anyone and everyone who will listen, and most people do. It is a town where fathers, mothers, brothers, sisters, and grandparents teach their kids to â€Å"ignore those no-good niggers,† stay away from those â€Å"half-breeds† and give hell to anyone â€Å" nigger-lover† who refuses to believe the truth. It sickens me.   Ã‚  Ã‚  Ã‚  Ã‚  Last year, we had an issue to address at our school. It later became known as The Cowboys vs. The Blacks, and never has our school been more involved. The newspapers screamed of the hate, violence, and threat of gangs that were corrupting our schools; the halls rang with the lastest gossip on the next big showdown. This problem slapped a school full of apathetic kids into a lively bunch ready to get involved. Involved in what? A controversy that all had opinions on, but how could you not have an opinion? It was the talk at all of the dinner tables, bars, and stores in town. Kids went home scared of the racial tension. Parents whined and cried of violence in the school.   Ã‚  Ã‚  Ã‚  Ã‚  The parents whined and cried, and at the same time forgot to remember that it was they, not the kids, who had taught the very prejudices that were â€Å" disrupting the education process.† My opinion is simple and elementary: Children are not born to hate others, they must be taught to judge colors. If we are taught prejudices, then obviously, the racial tensions at my school didn't disrupt education, rather enforced lessons often reviewed over fried chicken and potatoes.   Ã‚  Ã‚  Ã‚  Ã‚  I cried once in my sophomore history class. The girl in front of me sang and preached that life was just that way, no one could ever change anything, so why should we even try? Prejudice is taught in the home, and the home is where we learn everything we really need to know. I listened, fumed, and stood up to interrupt her. (I rarely frown, let alone yell, but I had had enough of her pessimism. All eyes and ears were on me, and as my dramatic nature began to influence me, I started to preach.)   Ã‚  Ã‚  Ã‚  Ã‚  I have a theory.

Harry Potter and the Philosopher’s Stone Essay

First published in England in 1997 as Harry Potter and the Philosopher’s Stone, the book quickly became wildly popular. The next year saw its publication in the United States, this time titled Harry Potter and the Sorcerer’s Stone, receiving critical acclaim and several awards. I would rate this book 9 on a scale of 10. Both the Carnegie Medal and the Newberry Medal awards consider plot and character development when judging books. Harry Potter and the Sorcerer’s Stone clearly meets those criteria. As the novel unfolds, the reader discovers the information about the wizarding world along with Harry. Characters grow and become more than flat stereotypes – Hermione’s change from bossy know-it-all to genuine friend and partner-in-crime is just one example. The dialogue between characters is believable and Harry’s inner thoughts serve as further exposition without slowing down the action. The novel is long in getting started, which makes sense because the author has to set up a story that will continue over six more books. New readers just have to make sure they keep reading and not quit out of boredom. The illustrations at the beginning of each chapter are good for prompting the reader’s imagination. I would have liked to have seen a few more scenes with illustrations, however. Among them would be a drawing of the Sorting Hat, perhaps as it sat on Harry’s head; an illustration of the dead unicorn in the forest with the frightening creature drinking the blood; and a picture of at least one of the scenes of the children getting past the spells guarding the stone. The chess game would have made an interesting illustration. Besides Mary Grandpre, I think Ludwig Bemelmans, who wrote and illustrated the Madeline books, would have done a good job with Harry Potter. His style of pen and ink drawings are simple yet contain a lot of detail and would fit the tone of J. K. Rowling’s books. The first Harry Potter book as well as all the subsequent books were huge best-sellers. In fact, it was this series that prompted the New York Times to create a separate list for children’s books since Harry Potter monopolized space on the existing top-ten list. But beyond popularity, Harry Potter and the Sorcerer’s Stone is a classic children’s book because of its story. The book incorporates a common theme of good vs.  evil with humor, fast-paced action and relatable characters. Fantasy and magic also resonate with children, and Rowling’s books will surely join those of C. S. Lewis and J. R. R. Tolkein as favorites for generations of children. This book makes reference to numerous other works. Dumbledore is a member of the Order of Merlin, an allusion to the King Arthur myth. Goblins and trolls populate the folk and fairy tales of many cultures. The vampire that Professor Quirrell comes from Dracula and werewolves go all the way back to Ovid. Fluffy, the three-headed dog is based upon Cerberus in Greek mythology. The mirror of Erised is similar to the magic mirror in Snow White or the titular looking-glass that Alice stumbles through. Finally, of course, is the medieval legend of the philosopher’s stone and the French alchemist, Nicolas Flamel. Although the U. S. publisher changed the name of the book thinking that American readers would be unfamiliar with the philosopher’s stone, the book kept most of its English-ness. Foremost is the concept of boarding school, which is much less common in the U.  S. Along with that, Hogwarts has houses, prefects and Head Boys, all similar to Eton College and other British public schools. The robes that Harry and his friends wear are like the robes worn at Oxford and Cambridge. But what makes Harry Potter and the Sorcerer’s Stone quintessentially British is the lack of teenage drama found in most American books for children and young adults. Harry and his friends face challenges from , but they never have to deal with underage drinking, teen pregnancy, drugs or gangs.

Symptoms And Symptoms Of Schizophrenia - 904 Words

Disorder denotes a state of confusion or a disruption to the orderly operation/functioning of a system. There exist numerous forms of disorders based on their causes whether psychological, environmental and biological factors, areas affected and signs symptoms observed. Some of the disorders are caused by different factors and reveal divergent signs and symptoms which are depended on the field of the body infected. This paper purposes at critically evaluating and analyzing psychological disorder referred to as schizophrenia by demonstrating its symptoms and their occurrences. It will discuss the causes of this type of psychological disorder and possible diagnostic together treatments mechanisms of this kind of disease. Schizophrenia is a long-term brain disease of a type concerning a breakdown in the connection amid conduct, thought and feeling, leading to defective awareness, unsuitable actions and emotions, withdrawal from certainty and individual associations into fantasy and misunderstanding, and sense of cerebral fragmentation. It can also be termed as brain approach categorized by unpredictable or conflicting elements (Beck Alford, 2009). It is actually a range of challenges based on cognition whereby its signs and symptoms vary from a victim to another. Signs and symptoms The sign and symptoms of schizophrenia include hallucinations, delusions, disorganized perception based on speech, extremely abnormal conduct and other negative symptoms. 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Jaime was immediately put on antipsychotic medication, and after about 3 months of taking that medication, he started attending psychological treatment. He has been continuing with both procedures for about a year. Today, his medication dose has lowered and he has shown much improvement compared to when he first was diagnosed. Introduction Positive symptoms are behaviors that aren t seen in healthy people, people whoRead MoreSymptoms And Symptoms Of Schizophrenia1049 Words   |  5 Pages The Effects of Schizophrenia Madison M. Sulak Dr. Linstrum PSYCH 2301 East Texas Baptist University Fall 2015 Pg. 1 A brain disorder can be triggered by multiple different things such as a stroke, abnormal growths, any type of viral infection, or cancer. There are countless types of brain disorders that people are diagnosed with daily. 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It is a disease that makes it difficult for a person to think logically, to tell the difference between real and unreal experiences like hallucinations, delusions, hearing voices, and paranoia. It surfaces more frequently during a person’s late teens to early twenties, and it has the potential to destroy the lives of the people who are unfortunate enough to